Nobody should do business with this company unless they want years of headaches and an alarm system that doesn't work! A tech, *********** *******, came on February 21, to install the security system but did not install the camera. They have now been drafting my account for over a year now for a system that I have not been using! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This is what they do! If an appointment is scheduled with *** in error, it is cancelled and rescheduled with Safe Haven.Safe Haven contacted *** to confirm and provide clarity on the consumers service appointment history due to the previous correspondences, and the repeated attempts being confirmed resolved. Make sure those are really the people who should be called if an emergency were to happen and verify all numbersare correct. Defendant shall produce the specified information by no later than October 18, 2019. I called home safe security, inc. 3 times to cancel They told me even if she died she was responsible for 90% of the contract left which is 3 years. If the solutions above wont help and you cant put up with alarm service, sending a termination letter or making a cancellation call is another feasible solution to end a security monitoring contract with alarm companies. safe haven security lawsuit. Attorney General Maura Healey is the chief lawyer and law enforcement officer of the Commonwealth of Massachusetts. ORTRIE D. SMITH, SENIOR JUDGE UNITED STATES DISTRICT COURT ORDER AND OPINION (1) GRANTING THE PARTIES' MOTION TO APPROVE COLLECTIVE ACTION When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I used to be a happy customer until I tried to cancel my contract after the initial 3 year term. We terminated our contract with them per their instructions 90 days prior to end of your 3 yr commitment(07/2006), in writing. I WANT A BETTER A EQUIMENT OR MONEY BACK .. YOU GET SWITCH FROM ADT TO SAFEHAVEN AND BOTH THROWING BLAME ON ONE ANOTHER .. The case status is Disposed - Other Disposed. Finally I contact someone whom said they were the CFO and complained to them about the errouneous bills and they told me it woud stop. Cancellation and Refund Policy, Privacy Policy, and I told them "cancel" means you do not have the service anymore so how can they charge you for something that you don't have? Safe Home Security - there is no out of the contract! Maybe we need a Class action lawsuit. I PURCHASE A SECURTITY SYSTEM AND DOES NOT WORK AND ONLY HAD FOR TWO WEEKS .. With such letters, alarm companies cannot deny the fact that you have demanded termination prior to the expiry of the home security contracts. We have called and emailed multiple times. SFS continues to call and harrass ME for the bill. Safe Haven received an additional service request ticket issued from *** on 3/9/2023 regarding similar errors continuing, but upon speaking with the consumer he confirmed the issue had been resolved.
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