endobj BY\08X 1` t2 h%1%-@9N$"7LO$qXj\4WFBwtqPSxWZ?%ce,0724k81$5w %48M42^C|}iVPJ EO e(#LZE4z[!=iI|arC@nSg9&{`':D+\;L"!W. stream Forgot password? Connect and share knowledge within a single location that is structured and easy to search. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. On the Set up Single Sign-On with SAML page, perform the following steps: a. In this tutorial, you'll learn how to integrate Five9 Plus Adapter (CTI, Contact Center Agents) with Azure Active Directory (Azure AD). what causes soap response to return no data on new server? What does 'They're at four. We are trying to access data from Five9's server using there reporting API. For more information, see. Each case will be assigned a priority depending upon the nature of the problem (see Definitions below). Test whether you can receive the same call (from the same remote address) in the Teams app. Sign up for Premium Support and choose from options including: Hypercare:A custom service offering with a designated customer support engineer for all your support and technical issues. Check whether other SIP devices experience the same issue. Five9 Support will be available 24 hours per day, 365 days per year. Customer will designate up to three (3) employees as designated support contacts ("Named Contacts") who will report problems or issues to Five9 Support. Procedure. With either approach, however, IT can take several important steps to help streamline the troubleshooting process and address infrastructure issues before they become critical. Critical component of the Service is degraded. A Service functionality supporting Customers business critical processes has failed, causing Customers business to be significantly affected. Check whether another user from a different tenant signed in to the device, but didn't sign out gracefully. Five9 Network Systems LLC. Meet the Needs of the New Remote Workforce: Scale, Security, Productivity and Building Trust in Resiliency, Reliability and Recovery for VDI Environments. The field can remain blank. 6 0 obj According to the documentation https://webapps.five9.com/assets/files/for_customers/documentation/apis/vcc-agent+supervisor-rest-ap. Employees moving from a physical desktop to a virtual environment require adequate notice and training. stream Resolving the DNS name: The communication server's DNS name must be resolvable. Named Contacts are the primary technical interface between you and the Five9 Support. Although centralizing desktop management can help lower costs, VDI still relies on a fault-tolerant infrastructure to deliver reliable desktop services, and such an infrastructure requires the professional expertise to keep systems running and troubleshoot issues. Has anyone had success running Five9 Softphone with Intercept X. All inquiries from non-qualified contacts will be referred back to the Named Contacts.