A Poshmark case is when a buyer is not satisfied with the purchase due to the item not meeting expectations. I remind myself that not one of these people in Poshmark really knows me personally or at all. What can do to make sure you are heard and try to win the case? and our Add a picture of the brand and size tag thats on the item youre selling. Banking services provided by Piermont Bank, Member FDIC. On top of that, they encourage a social environment where buyers follow poshmark sellers, types of items, or different brands that they are interested in. You may list a shoe that shows 37 on the sole and Poshmark displays it as a US 7. After all, they can see all of your responses. I tried to put a 1 in the custom size box and PM wouldnt let me because theres already an option for a size 1. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. Undisclosed wear or damage (no matter how small it is). eBay vs. Poshmark: Returns eBay. I dont send shoes or purses in soft envelopes. I wholeheartedly agree with your sentiments. This past month, I had my first return in years. However, how could I do so if I didnt know which of her bundled items had the issue? Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim The buyer said, The sizing/fitting is very weird. If a buyer is asking for a refund because the item doesn't fit, then mention Poshmark's return policy. Sent pics showing 1/2 gap at heel. The shirt was torn in such a way that it had to be discarded. I wont let one bad transaction ruin an otherwise positive experience. Thats not necessary. The problem is that a US 1 is a juniors size and I wasnt selling a junior product. Pin it on Pinterest to save for later! Any flaws? I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Poshmark still allowed them . Lodge a complaint as soon as you realized youve been scammed and have enough evidence to prove it. We've received your submission. Submit said screenshots to further support your case. In doing this, potential buyers also lose their rights under Posh Protect. Poshmark isnt as strict about enforcing it. Privacy Policy. I told this to the buyer and what do you think? Ship items in a box. According to Poshmark's return policy, a buyer can only submit a return request for the following reasons: The item received is "not as described" (e.g. Even though we ended up having to accept three out of the six returns, we do find that Poshmark has been fair in handling each case. I work as a bus driver. Theyre bound to hit other items causing squishing, breaking, or scuffing. PlusPoshmark pays the return shipping costs! Platforms like Mercari are strict about enforcing no use of stock photos. Both those things are based on the customers body type and preference. The buyer will likely win too as theres no disputing that the listed size was incorrect. Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. Examples of reasons that dont qualify for a return: The buyer changed her mind about the item. I have to wonder who will buy those items. The clothes are modeled, styled, and shown in the best light. As an online seller, cases and returns come with the territory, so you need to figure them into your business model. If a buyer bundles multiple items from a single seller's Closet, they will only have to pay the $7.11 shipping fee once.