That goes for any product. For me and in my over 3 years of experience, I have NEVER had a customer not receive exactly what was promised. Email me and i will send you more information! Vicki, Youd waste your money trying a class action suit when the information is so transparent. I would avoid proactive though but everyone skin is different. As for my wifes skin, over the years, she had developed certain age related spots which we thought were after effects from her pregnancies (i.e. Like a growing number of companies, Rodan + Fields relies on an army of consultants to sell its products directly to consumers. Want to chat? You can use this product three times a week and the Macro E once a week and both in the same week! jamie- confusing review. OMG! You can use the selection tool on our website and the results are emailed to you. Give it a try. I cant tell you about the products as I am still waiting for my shipment but I can tell you their customer service is horrendous. I do believe that there is a good business opportunity for those who need it. Just saying. Im a consultant. A common question about this brand is if the products are worth the cost. Second, they sit on top of the skin and blur imperfections- giving a false and temporary illusion that the products are doing what they claim. I found I was highly allergic to something in the ReVerse line. I think if this were eliminated, both the consultants and the company would sell way more product. Nurses are NOT, by any means educated on the skin and skin conditions these products are claiming to treat. So someone said most of the positive Rodan and Fields reviews are from reps Well, that kinda makes sense, since most people that try the product become reps. I wouldnt do it if they didnt have the 60 day 100% empty bottle guarantee. I tried the product and even after three days was impressed. But the move turned out to be a hit.. I eventually had to get a Rx for a steroid to clear up the dryness. I love Rodan + Fields. If it works for you great. Also, one is not supporting a small business owner. As you may have noticed Reverse was removing the dullness and spots caused by sun damage. Most use hydroquinone for a period of time, because it is not recommended for long term use, then continue with other products that are long term and not so agressive. All drive their free Lexus cars! For the price that is paid for this product, the customer service has been horrible! In other words it's the "anti-aging" regimen. Its just like if someone eats well and excercises to lose weight, they cant expect to go back to eating donuts and not gain the weight back. The redefine Mask tightens your skin and makes u feel great! I gave one to my teen-agers & theirs still works & the lady that sold me mine, hers still works. AgainI apologize for this irresponsible consultant that sold to you. If you have anymore questions I would love to answer them, email and I will send you my phone number as well!!