Here are some questions from the positive coping skills questionnaire., Rate these statements from 1 (not at all) to 4 (a lot), I try to concentrate my efforts on doing something about it, I try to grow as a person as a result of the experience, Many people have difficulties describing exactly how they feel. Their theory argues that specific events on the job cause different kinds of people to feel different emotions. One way to manage the effects of emotional labor is by increasing your awareness of the gaps between real emotions and emotions that are required by your professional persona. Why do you think that is? Surface acting requires a high level of emotional labor. Individuals who work in manufacturing rarely meet their customers face-to-face. Chu, K. (2002). Contingency Approaches to Leadership, 12.5 Whats New? The critical factor is the situation and the cognitive interpretation that people use to label that emotion. You can put different systems into place in your company so employees know what behaviors are expected and when they are applied. When you encounter a danger in the environment, you will often feel afraid before you start to experience the physical symptoms associated with fear, such as shaking hands, rapid breathing, and a racing heart. Employees who can effectively regulate their emotions have the ability to build strong relationships with their coworkers and demonstrate productivity benefits. This then leads to the emotional experience of fear and the physical reactions associated with the fight-or-flight response. Feelings of love and affection lead people to seek mates and reproduce. AVLC. Beal, D. J., Green, S. G., & Weiss, H. (2008). According to Affective Events Theory, six emotions are affected by events at work. Practicing emotional granularity increases emotional intelligence by improving ones ability to evaluate their own emotions.A 2019 study of 191 employees from various industries in Vietnam found that both self-emotion appraisal and others emotion appraisal precede emotion regulation, leading to a positive effect on job performance (Nguyen 2019).
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