Searchable BTw based DSL broadband current incidents, PEWs. Obviously I'm really annoyed & wonder what I'm paying for & why I won't be compensated for loss of service. T W ! If you need to call us after viewing your fault, please now use the REQUEST FOR CONTACT button available on the tracker. If you don't accept or reject a Welcome Back notification, the fault will automatically close within five to ten working days. endstream This will incur a charge if the issue is found with the end user or CP kit and setup. 44 0 obj <>stream Report a fault More faults and repairs support Track a fault online Reported a problem already? Your broadband speed can vary for the first 10 days after connection as your line adjusts. Service Status for Freeola network and services. We build and maintain the UK's largest broadband network. A CP user can stabilise a circuit using the DLM Setting tool available from the My Apps section ofMy BT Wholesale. Other engineering tasks include 'SFI' and 'REIN'. FU- Frames Unit. You can access the faulting systems in BT Wholesale Business Zone, in the "My apps" section. lol both the Zen portal and the usertools one mentioned in another reply show my location as having no faults, so I guess I'll just have to sit here watching the router until it turns a better colour. A SFI (Special Fault Investigation) appointment can be made to task an engineer to go to your end user's premises and test the network between the End Users main socket and the serving exchange. An Main Fault Location (MFL) code identifies faults found on the end users line and indicates the location of the fault. The frequency of updates varies by product and will continue to improve in subsequent releases. Click here to access Fault Tracker. Please wait for few minutes and try again. Depending on the issue, a KBD diagnostic check may carry out a Copper Line test or SFBB Access test. British Telecommunications plc 2016. A fault has been found within the serving exchange. Find out how we can help Phone or broadband problems? What is a Planned Network Change Notification (also known as a PNCN or PEW) and how does it affect my service? A large amount of the work we do can be completed outside, meaning we can often upgrade people or fix problems without entering a customer's property. @paulh I don't think there is a publicly accessible OR 'status page', but I find This useful. This is known as the 'Local Access Network'. What do I do? Otherwise we only get a text occasionally/rarely. So we're advising them not to complete any work inside a property unless: Finding OpenReach service status? you back about a sales enquiry. BT outages reported in the last 24 hours. re-appoint KSU, Clear request sent or service updates. Check service status. All rights reserved. We use cookies to bring you a great browsing experience - and to find ways to make it even better. Report your BT TV fault by phone or speak to an advisor online. Text HELPto 61998(charges may apply at your standard rate). There are several tests to run if your end user is having trouble with their broadband service. Each update will also tell you when to expect the next, so you always know when it's coming. Remember me ) Back Security Help. If you have done this and the service is still not working, you can diagnose the fault using Knowledge Based Diagnostics (KBD). Broadband not working? He told me the fault would now be passed to BT Openreach. Click herefor guidance and useful information for the Openreach Order and Fault Trackers, as well as the Terms and Conditions associated with their use.
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