A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. What are the key differences between the old and new draft policies? If you look objectively at the process they (ratepayers) would be shocked at what went on. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. endobj Port Macquarie NSW 2444. Please enable JavaScript in your browser's settings and refresh the page. We have reviewed our Customer Complaints Policy to make sure we are clearly communicating: This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. Read our Privacy Policy. endobj endstream Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. Depending on the complaint, the . Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. Hearings can be observed by any member of the public. See our latest news, follow us on Facebook, Instagram, Twitter, YouTube or subscribe to one of our newsletters. Customer Service. Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. A statement issued by Bellingen Shire Council confirmed this had been an administrative error. If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. There are many benefits of making a complaint and telling someone about your problem. ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416.
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