4.Ask the System Administrator to check all-day events in the Activity settings. To escalate a case to the support manager if it has been open for more than 72 hours. Enable templates for written responses. Kostnadene er ofte drastisk lavere. E. Number of successful keyword searches. D. Links the Chatter message to Twitter, Universal containers has implemented salesforce service cloud with the goal of reducing the number of escalated case for contact center. C. Enterprise admin Case Auto-Response Rules D. Mass Transfer Records, change sets, and Force.com migration tool, B. Force.com migration tool, Force.com IDE, and change sets, Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook? Choose 3 answers. Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer. Create a report using the Case Lifecycle report type. A mobile workforce can be dispatched to support customers. Create a report using the Case Snapshot report type. C. Percent of cases closed with chatter posts B. Most popular articles B. A. A. Omni-Channel C. To assign follow-up tasks to an agent one week after a case is closed. considering using Lightning Experience. Auto-response rules let you automatically send email responses to lead or case submissions based on the record's attributes. D. Recommend opening the case list view in a separate browser tab and use the window alongside Which solution will create and route the field service dispatch record when the case is saved? Create a custom list view for cases, contacts, and orders and pin them to the side bar. B. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and standardization. Verify that each article type has field level security on all fields set to read only prior to import, in order to prevent any loss of data. recommended to accomplish this requirement? FALSE What is the recommended method to meet the requirement? B. B. Select yourself as the user to notify, and from Notification Template, click the lookup icon to add a template to see how this works. 2.Assignment Rules and Queues Enable call control using the CTI case feed publisher. File Types needs to give customers access to service level agreements (SLA) via the portal. Which approach should a consultant recommend in this scenario? How should a sales rep create an all-day event in Salesforce? C. Install CTI adapter using open CTI C. Enable the "History" component within the Salesforce Console for Service. Territory management and teams make it easy for your sales team to structure Salesforce data the way sales territories are structured. Universal Containers (UC) wants to automate the process of case creation. C. Live Agent What key metrics can be expected to improve following the CTI implementation? Which approach should a How Please check this URL. What solution should the consultant recommend to meet this request? Add the Knowledge tab to the Console app. De fleste prosedyrer handler bare om en forbedring i forhold til hvordan du allerede ser ut, og vil ikke skape et nytt ansikt. Choose 3 answers E. Assign users to a call center, A. Configure call center definition This will allow agents to identify urgent cases
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