The upside of Neiman Marcus' policy that all items be returned in their original packaging, complete with tags, is that it's an easy way to prove that you did indeed purchase them from Neiman Marcus. The response was that an order ending in 2 was not allowed to be returned. Total deadlock. . Makes me not want to buy from you. Well if that is the case the customer is always right! Thanks for nothing, i know nordstroms wouldve taken them without hesitation. This is the first time I had to return anything. (They told us there they are calling 5-8times per day to telling us to make payment!!!. I waited at the store for 30 minutes waiting for the person helping me to correct the mistake. To return disconnected, essentially return your item to the close by Neiman Marcus store. Mail it in and allow 10 to 14 days for . was exactly same one I had already down loaded Telling me package would not be delivered without postage. also,get your customer service together and,the packaging service also. We work hard to ensure the accuracy of pricing on Neimanmarcus.com, but despite our best efforts, pricing errors may occur. If you do not have a gift receipt or know your item's order number, then you'll want to reach out to1-888-888-4757for assistance. It is taking Neiman Marcus 14 days to fill an in-stock order these days. So, I went to neiman palo alto today try to return the item due to its defective unit. Listen to this, yesterday (11.11.10) I made a small purchase on Neiman Marcus online with a gift card, thinking it's probably safe bought channel bag for my wife and Neiman made error on billing so first bill was not received and returned to Neiman. Customer service, what the hell is customer service anymore at Neimans Marcus. You can choose to exchange your product or request a full refund. By submitting an online exchange, you authorize Neiman Marcus to a.) I have to wait 5 days to see if it is processed than it will take me another 7-10 an issue if they could refund me at the store. I bought a dress online, it too bag then i retuen it by DHL on 1Feb then Neiman Marcus received on 2 Feb, after 21 days (21 Feb 2017), i send them email for my refund status, they reply me : their ecords indicate that my return is in transit to our warehouse. I had my receipt and item said we don't do return here on makeup u have to go upstairs said I did before onetime. What items can not be returned to Neiman Marcus? Sales Division, 4121 Pinnacle Point Drive, Dallas, TX 75211. I didn't the next day either. It is going to cost me more the 300USD to return the item - which is outrageous! This new return system is the worst idea ever.Send a label with each purchase.. I ordered some beauty products from Neiman Marcus and requested it be delivered to the store. Neiman Marcus is falling apart. 12:00 noon CT. 2 to 5 business days after shipping. It's always worth a shot at taking it to the store to find out, but just be aware that Neiman Marcus reserves the right to decide whether or not an item still qualifies as salable. If you don't realize that there are tons of people who are not that tech savvy, who is Neiman Marcus customer service is stressing me out and leaves me questioning should I bring my business else where?
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